Hi, I'm
Riza Mae E. Masangay
Your General Virtual Assistant with a Passion for Excellence
Organized and detail-oriented individual with experience in administrative tasks and digital tools. Skilled in managing projects, supporting teams, an...
About Me
Organized and detail-oriented individual with experience in administrative tasks and digital tools. Skilled in managing projects, supporting teams, and ensuring smooth operations with a positive, proactive approach.
With over 2.5 years of diverse experience across e-commerce, customer service, and education, I bring a unique blend of skills to help businesses thrive. My background as a teacher has instilled in me patience, attention to detail, and the ability to communicate complex ideas clearly.
I'm a licensed professional teacher who loves turning chaos into organized systems!
Professional Experience
Teacher (Elementary and High School Levels)
SMILE School of Davao
January 2025 - April 2026
Conducted effective classroom instruction aligned with curriculum standards while managing student assessments, records, and classroom activities.
- Managed student assessments and maintained accurate academic records
- Handled social media page management including content creation and scheduling posts
- Responded to inquiries and maintained parent communication
- Created a video for the school page to be used for Facebook page ads.
Part-Time Application QA (Night Shift)
H3DEV
December 2024 - February 2025
Performed quality assurance testing for applications during night shift hours, ensuring software quality and identifying bugs/issues.
- Conducted thorough testing of application features and functionality
- Identified, documented, and tracked software bugs using ticketing systems
- Collaborated with development team to verify fixes and improvements
- Maintained detailed test reports and QA documentation
- Provided video artifacts for each bug fix or feature update using Loom.
Customer Experience Representative (BPO)
Awesome CX
July 2024 - December 2024
Managed customer accounts, subscription updates, and provided exceptional customer service support.
- Processed order adjustments, refunds, and account changes efficiently
- Maintained accurate customer records and transaction documentation
- Achieved high customer satisfaction ratings
Part-Time Amazon Product Researcher - FBA
Capital E-Com Distribution
February 2023 - March 2024
Conducted market research to identify profitable products for Amazon FBA, analyzing sales trends, competition, and pricing strategies.
- Used tools like Keepa, SellerAmp, and Tactical Arbitrage to find high-demand products
- Identified profitable product opportunities with strong market potential
- Supported sourcing decisions through data-driven analysis
Education
Bachelor in Technology and Livelihood Education
University of Southeastern Philippines
2020 - 2024
My Services
Comprehensive virtual assistance tailored to your business needs
Administrative Support
Comprehensive administrative assistance including project management, team support, and smooth operations management.
- Project Management
- Team Support
- Records Management
- Documentation
E-commerce Management
Expert product research, market analysis, and sourcing support for Amazon FBA businesses.
- Product Research
- Market Analysis
- Competition Tracking
- Pricing Strategy
Customer Experience
Professional customer service support including account management, order processing, and issue resolution.
- Account Management
- Order Processing
- Refund Handling
- Customer Support
Social Media Management
Content creation, scheduling, and engagement management across social media platforms.
- Content Creation
- Post Scheduling
- Inquiry Response
- Engagement Management
Educational Support
Instructional support, classroom management, and educational content organization.
- Instructional Support
- Classroom Management
- Assessment Records
- Educational Content
Digital Tools Management
Proficient use of digital tools for research, data entry, and operational efficiency.
- Keepa & SellerAmp
- Tactical Arbitrage
- Data Entry
- Record Management
Why Choose My Services
Quality Assured
98% client satisfaction rate with attention to every detail
2.5+ Years Experience
Proven track record in e-commerce and customer service
Client-First Approach
Dedicated to understanding and meeting your unique needs
Ready to streamline your business? Let's discuss your needs!
Skills & Expertise
Proficient in a wide range of tools and platforms
Administrative
4 skillsEducation
2 skillsMarketing
2 skillsCommunication
1 skillsE-commerce
2 skillsTechnical
6 skillsSkills Overview
Always Learning
Continuously updating my skills and learning new technologies to provide the best service possible.
Featured Projects
Showcasing my best work and achievements
Amazon Product Research Success
E-commerceSuccessfully identified and analyzed profitable products for Amazon FBA using advanced research tools and market analysis techniques.
Tools & Technologies:
🎯 Key Outcome:Identified high-demand products with strong profit potential, contributing to successful sourcing decisions
Customer Experience Excellence
Customer SupportManaged customer accounts, subscription updates, and order processing with exceptional accuracy and professionalism.
Tools & Technologies:
🎯 Key Outcome:Maintained accurate customer records and achieved high satisfaction rates in transaction documentation
Educational Excellence
EducationImplemented effective classroom instruction and curriculum standards while managing student assessments and records.
Tools & Technologies:
🎯 Key Outcome:Successfully managed student records and achieved positive learning outcomes
Social Media Content Strategy
MarketingCreated and scheduled engaging social media content while managing inquiries and maintaining active online presence.
Tools & Technologies:
🎯 Key Outcome:Increased engagement through consistent posting and timely response to inquiries
Let's Connect
Ready to take your business to the next level? Let's discuss how I can help!
Get in Touch
Location
Davao City, Philippines
Available for remote work
Availability
Monday - Friday, 9:00 AM - 6:00 PM PHT
Within 24 hours
Premium Service Guarantee
100% satisfaction guaranteed. If you're not happy with my service, I'll work with you until you are.